Rm500 Privacy Policy — How We Protect Your Personal Data
The rm500 Privacy Policy explains what information we collect, how it is used, how it is stored securely, and your rights as a user of this Malaysian platform. Please read this document carefully to fully understand our privacy practices.
What Information We Collect from You
Account Registration Information
When you register an account with rm500, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to confirm your eligibility as a user who is 18 years of age or older and residing in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect bank account holder names, bank account numbers, and transaction records. rm500 does not store credit or debit card details directly — card transactions are handled by certified third-party payment processors. All payment data is handled in MYR.
Device and Browser Information
Rm500 automatically collects certain technical information when you access the platform, including device type, operating system, web browser type, IP address, and general geographic location. This information is used to detect suspicious login attempts and maintain the security of your account.
Platform Usage Data
We record platform usage activity including betting records, game history, active session times, pages visited, and game preferences. This data is used to improve the user experience, detect fraud, and fulfil internal reporting obligations.
How We Use Your Information
Rm500 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use are as follows:
- Identity verification and account security — ensuring that only the legitimate account owner can access and manage their account
- Transaction processing — verifies and processes MYR deposits and withdrawals accurately and promptly
- Customer support — enabling our team to identify accounts and provide relevant assistance
- Fraud and abuse prevention — detecting unusual activity patterns to protect all platform users
- Service improvement — analysing aggregated usage patterns to improve platform features and experience
- Legal compliance — fulfilling applicable reporting and regulatory obligations under Malaysian law
Rm500 will not use your personal data for third-party marketing purposes or sell your data to any other party for commercial gain.
Cookies & Session Tracking on the Platform
The rm500 platform uses cookies and similar session tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you access the platform.
We use three types of cookies:
- Functional cookies — required to maintain your login session, save language preferences, and ensure proper platform navigation. These cookies cannot be disabled without affecting the platform's core functionality.
- Analytics cookies — collects aggregated and anonymised data on how you use the platform, helping us understand the most frequently visited pages and areas that need improvement.
- Security cookies — used to detect unusual login attempts, prevent automated attacks, and protect the integrity of user sessions.
You can manage cookie settings through your browser, but please note that disabling functional cookies may affect your ability to log in or use certain features on the rm500 platform.
Rm500 Cookie Summary
-
Functional Cookies
Required for login sessions -
Analytics Cookies
Anonymous, aggregated data -
Security Cookies
Login protection
Data Storage, Security, and Third-Party Sharing
How Your Data Is Stored Securely
All rm500 user data is stored on servers protected with SSL encryption and industry-standard security measures. User passwords are not stored in plain text — they are processed using an irreversible one-way hashing method.
Account and transaction data is retained for as long as necessary to fulfil legal and service obligations. Once an account is permanently closed and the minimum required retention period has elapsed, personal data will be deleted or anonymised in accordance with rm500's internal procedures.
Sharing Data with Third Parties
Rm500 does not sell or rent users' personal data to any third party. However, in certain limited circumstances, we may share data with:
- Payment processor that are authorised (such as GrabPay, Boost, FPX) to carry out financial transactions
- Technical service providers who assist in operating the platform infrastructure under strict confidentiality agreements
- Legal authorities when required by Malaysian law or a valid court order
Your Rights as a User and How to Exercise Them
As an rm500 platform user, you have certain rights regarding your personal data. rm500 is committed to respecting and facilitating the exercise of these rights:
You may request a copy of the personal data we hold about you at any time via our support email.
If your information is inaccurate or out of date, you may request a correction through the account profile section or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes by contacting the rm500 support team and stating your objection.
To exercise any of the above rights, contact us at [email protected] stating the type of request and your account details. We will process your request within 14 business days.
Privacy Policy Amendments
Rm500 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to active users via in-platform notifications or their registered email address before the changes take effect. The updated Policy supersedes all previous versions immediately upon publication.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact:
Email: [email protected]
Typical response time: 1–3 business days
Your Data is Protected — Start Your rm500 Experience
We are committed to protecting your privacy and data security. Register or log in to use the rm500 platform, confident that your information is handled responsibly.